getting the facts straight

Part of my job involves speaking to people on the phone a lot. This is a piece of a conversation I just had:

pay special attention to italicized portions.

Lady: How do I get to your theater?
Me: It is on the campus of this school. Are you familiar with the campus?
Lady: No.
Me: Well the address of the school is bla dee blaa blah.
Lady: bla.... dee... bloo blee?
Me: No. Bla dee blaa blah.
Lady: Oh. I see. Well I guess I'll just have to figure that out, then.
Me: ...Figure what out? Campus is located at the exact address I just gave you. bla dee blaa blah.
Lady: Well I suppose we'll just have to take our chances.

(FYI: the campus in question does not move.)

Lady: Does the theater have an address?
Me: No, we don't have an exact address for it, as it is in a building that is a part of a campus. Located at the aforementioned address.
Lady: Well what is the approximate address? Like what is the intersection?
Me: There is no intersection- we are in the middle of campus. For mailings, we use the approximate address yada yada yada.
Lady: Oh I see. And where can I park?
Me: Lot F or the fourth level of our parking garage.
Lady: Why the fourth level?
Me: ...
Lady: I'm disabled. I can't climb down that whole way.
Me: Oh, there is an elevator.
Lady: Well we'll just see about that.
Me: ...There is, I assure you.
Lady: mmmmhm.
Me: ...Did you have any other questions?
Lady: I'll think about it. If I have do what are your hours?
Me: 10-7, Monday through Friday.
Lady: Great, then I think I'll just stop by after my classes.
Me: I'm sorry?
Lady: I'll stop by after my classes.
Me: You're a student here?
Lady: Yes, of course. Why else would I need to see this performance?